Cell Phone Customer Service   4 comments

I’m trying hard not to get frustrated with my current/past carrier. My wife and I had two cell phones with the same company. I transferred my number to a different carrier. That took a week. Then I wanted to transfer my wife’s number to my old cell phone from her phone (because mine was newer and had a camera). Same carrier keep in mind. My first call to them was Monday. After finally making it through to tech support they informed me that it would take a few hours to accomplish this and would call me back. No call back Monday. Called Tuesday, customer service rep went over yesterday’s events and apologized for technical support not returning my call. A repeat of Monday. Again tech support did not return my call.  I made the fourth call this morning and was told it would take an additional 24 to 48 hours to FINISH transferring my number. Meanwhile my wife has no cell phone.

I won’t name the carrier but none of the calls were great calls!

DJ

Posted December 11, 2013 by Danny James in Rants

Tagged with , ,

4 responses to “Cell Phone Customer Service

Subscribe to comments with RSS.

  1. I have used Net10 prepaid phones for 9 years now, and never had a problem. They have enough plans to suit anyone, no contracts, and last week I wanted to change my phone number, it took all of 5 minutes and pushing a couple buttons. I have traveled all over the states with it, and always had service. I hope you get your situation settled soon!

    Like

Tell me your thoughts!

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

%d bloggers like this: